DoctorSpring takes your privacy seriously.We have made our policy as clear as
possible so that you can rest assured that you are in good hands.
contact us at
1. Introduction to Privacy Practices For DoctorSpring.com
Doctor Spring Pvt. Ltd. (“DoctorSpring,” “we,” or “us”) is committed to respecting
the privacy rights of all users of DoctorSpring services provided via DoctorSpring.com
(collectively, “site”) and to protecting your personal and medical information.
This policy describes how information about you may be used, how it may be disclosed
and how you may access this information.
This page will serve as a policy of our privacy practices and a summary of your
you visit and use the Site, and to demonstrate our commitment to fair information
practices and the protection of privacy.
that you may be able to access from the Site or any website of DoctorSpring’s partners,
each of which may have data collection, storage, and use practices and policies
are registering an account or using the Site on behalf of an individual or entity
other than yourself, you represent that you are authorized by such individual or
Please note our primary concern is to provide a platform for quick and simple online
Be advised, in case your medical question or consultation contains matters of high
security risk or there is a high privacy concern (like matter of Federal or State
importance, matters related to judiciary, matters related to police or law enforcement)
we suggest you to use alternate services or to use face to face medical consultations.
It is advisable to include only relevant de-identifiable Personal Information in
medical history and files uploaded by you
use this site.
2. Information that may be collected
In order to use DoctorSpring, you are asked to enter an e-mail address and password,
which we refer to as your DoctorSpring ID. After you create your ID, you can use
the same ID to sign in to this service. This process will allow you to manage your
profile and/or account; upload files (medical scans and documents) and ask specific
When asking questions, you will be asked to submit personal information like age,
gender and medical history (option but recommended). Providing us with other personal
and identifiable information is, of course, optional and not recommended.
However, in some cases it may not be possible for us to provide the service in question
without receiving specific medical information from you and in some cases you would
be requested by the consulting Physician to provide additional information in order
to answer your questions. Additional information could be details of your medical
history, specific medical reports etc.
We automatically track and collect IP addresses, domain servers, type of web browsers,
computers and domain servers used to access the site, referring source to the site
and your interaction with the site and the browser, (Collectively “Traffic data”).
We also collect information you provide voluntarily in free-form text boxes on the
Site and through responses to surveys, questionnaires and the like.
Cookies are text information files that your web browser places on your computer
when you visit a website. Cookies assist in providing non-personal information from
you as an online visitor.It can be used in the customization of your preferences
when visiting our website.
identifiable data and information regarding the use of our Site.Specifically, some
the internet as a result of you using the Site.
Most browsers accept cookies automatically, but can be configured not to accept
them or to indicate when a cookie is being sent. If you choose to have your browser
when you view them.
We do not link the information stored in these cookies directly to any of your Personal
Information you submit while on the Site, however.
4. Web Beacons
In limited circumstances we also may use Web Beacons to collect anonymous, non-personal
information about your use of our Site and the sites of selected sponsors and advertisers,
and your use of emails, special promotions or newsletters we send to you. “Web Beacons”
are tiny graphic image files embedded in a web page or email that provide a presence
on the web page or email and send back to its home server information from the user’s
browser. The information collected by web beacons allows us to statistically monitor
how many people are using the Site and selected sponsors' and advertisers' sites,
or opening our emails, and for what purposes.
5. Website Analytics
We may use third party website analytics services in connection with the Site. These
website analytics services do not collect Personal Information that you do not voluntarily
enter into the Site. These services do not track your browsing habits across web
sites which do not use their services. We are using the information collected from
these services to find usability problems to make the Site easier to use.
6. Storage of Information
The recordings will never identify you or your account.
We store all Traffic Data and review postings indefinitely, even after “deletion,”
and may archive such information elsewhere. We store all Personal Information until
you request that we modify or delete it, in which case we may still end up retaining
some of that information as it may be impossible to remove your account without
some residual information being retained by us.
DoctorSpring has no obligation to delete any data or information you provide on
a Medical History Form following termination of your account or the account of any
medical professional to whom your Medical History Form was submitted through the
Site. Registered users who wish to close their account should contact firstname.lastname@example.org.
Our Website is not directed at children, and we do not seek to collect any information
from children including those under the age of 13. If we learn that we have received
any information from an individual under the age of 13, we will use that information
only to respond directly to that child (or a parent or legal guardian) to inform
him or her that he or she cannot use the Services and subsequently we will delete
that information from our own servers.
8. How information about you may be used by DoctorSpring
Personal information like your medical history (optional), gender and age details
is collected when you start a new consultation request. These are saved in your
account for future reference and future consultation requests.
These details in conjunction with your questions are shared with Consulting Physicians
to help them answer your questions to the best of their knowledge.
Once the consultation is complete, we may share your questions (without any personal
information) and respective answers by Physicians on site, to enable site visitors
to learn from your medical experiences.
We may also use your de-identified Personal Information to run (or authorize third
parties to run) statistical research on individual or aggregate health or medical
trends. Such research would only use your Personal Information in an anonymous manner
that cannot be tied directly back to you.
Non medical information, primarily your email will be used to:
• Provide to you the services offered by the Site.
• Troubleshoot problems, Provide you with system or administrative messages, and
as otherwise described to you at the time of collection.
• Payment notifications: Bill any amounts due from you through our affiliate merchants.
• Deliver information to you that is relevant to your interests, such as notifications
and reminders related to consultation.
• Recommend certain resources or medical providers, inform you about our product
• Customize and improve your experience.
• Detect and protect us against error, fraud and other criminal activity.
We have a no-spam policy.
However, in other instances, non-personal information collected may be used for
statistical analysis, improvement of services, and customization of web design,
content layout and services.
9. Other Uses of Medical Information
Other uses and disclosures of medical information not covered by this Notice, or
by other laws that apply to us, will be made only with your written permission.
If you give your permission to use or share your medical information, you may cancel
that permission, in writing, at any time. If you cancel your permission, we will
no longer use or share your medical information for the reasons covered in your
written permission. We cannot reverse any disclosures we have already made with
10. Sharing of information
We do not sell or rent your personal information to third parties. We do not share
your information with third parties for purposes other than that of providing you
We may publish your consultation on the website forum for the benefit of our visitors.
This information would never include files, reports, pictures uploaded by you.
We also screen consults for personally identifiable information provided by the user in text format,
however, in the event, any such information inadvertently gets published, the user should contact us to get the information redacted or the page removed.
The users are also provided with the option to edit the consults in their accounts.
We recommend not to share personally identifiable information that doesn't help the Doctor with the consultation like names, phone numbers, emails, addresses etc.
Since the consultation is via online text - sharing such information adds no benefit.
The forums are not actively monitored for the text contained in them. The user/patient who has provided the information created the consult is liable in its entirety for the information therein. The resultant abuse or misue of information is the responsibility of the user. In such cases, our responsibility is limited to removing the page as and when requested.
The forums are not actively monitored for the text contained in them. The user/patient who has provided the information created the consult is liable in its entirety for the information therein. The resultant abuse or misuse of information, visibility in search engines, including what we can't predict is the responsibility of the user. In such cases, our responsibility is limited to removing the page as and when requested. You should think carefully before posting any Personal Information.
• You may choose to authorize DoctorSpring to share your Personal Information like
Medical History with our Physicians.
• In order to customize your advertising interactions, we may share Personal Information
with advertisers and other third parties only on an aggregate (i.e., non-personally-identifiable)
• We may share your de-identified Personal Information with third parties to enable
them to run statistical research on individual or aggregate health or medical trends.
• We share Personal Information and Traffic Data with our business partners who
assist us by performing core services (such as Consultations, maintenance of site,
hosting, billing, fulfilment, or data storage and security) related to our operation
of the Site and/or by making certain Interactive Tools available to our users. Those
business partners shall be bound to uphold the same standards of security and confidentiality
Contact Data and other Personal Information to carry out their specific business
obligations to DoctorSpring and to provide your requested medical care and services.
• We may transfer information about you to another company in connection with a
merger, sale or acquisition by or of DoctorSpring. In this event, we will use reasonable
efforts to notify you before information about you is transferred and becomes subject
11. User Choice and controlling your Personal Information
You may choose not to provide us with any Personal Information. In such an event,
you can still access and use much of the Site; however you will not be able to access
and use those portions of the Site that require your Personal Information.
As a registered user of the Site, you can modify/delete Personal Information you
have included in your profile. However, it may be impossible to remove your information
without some residual information being retained by DoctorSpring.
Please note DoctorSpring has no obligation to delete any data or information following
termination of your account. We would try our best to remove/mask any unintentional
disclosure of personal information by you during consultations, but are not obligated
to do so.
You may choose not to share any medical history with your consultation request.
But in the event of the consulting Physician requests you to share more medical
information to answer your questions, it is advisable to do so. It is advisable
to include only relevant de-identifiable Personal Information in medical history
and files uploaded by you.
You make the choice of making your data available to consulting doctors. We follow
generally accepted industry standards to protect the Personal Information. For example
we use multiple layers of firewall security and different degree of encryption for
your sensitive personal data. We are not guided by HIPAA compliance right now, but
have plans to enforce it within our policy as our service expands.
Our employees and consulting physicians may share medical information with each
other for treatment, payment and operational purposes, only in order to provide
efficient healthcare services. We encourage users not to share non-medical identifiable
information other than their email and at times a made-up username for public forums.
Your personal data may in some situations be seen by third parties, such as doctors
or operations and maintenance contractors repairing and maintaining our technical
systems. The respective contracts require businesses to protect the medical information
we share with them. DoctorSpring will use the information received to provide our
services in the best interest of the company.
In support of Health initiatives, we may use and share your medical information
for research. We will only use and share information for research after obtaining
your consent or if the used data does not expressly identify you in any way.
We will share your medical information when required to comply with court order
or other legal process. We may use and share your medical information to protect
the rights, property or safety of DoctorSpring or another party, or to respond to
claims that any posting or other content violates the rights of third-parties.
DoctorSpring website may contain links to other sites. Please observe that we are
not responsible for the privacy practices of such other sites. We encourage our
users to be aware when they leave our site and to read the privacy statements these
We might send notifications, reminders and health information to the email ids provided
by you. DoctorSpring will not be responsible for the information loss or privacy
loss due to the incorrect email id provided by you.
Although we make good faith efforts to receive, transmit and store Personal Information
in a secure operating environment that is not open to the public, you should understand
that there is no such thing as complete security, and we do not guarantee that there
will be no unintended disclosures of your Personal Information. If we become aware
that your Personal Information has been disclosed in a manner not in accordance
and extent of the disclosure (to the extent we know that information) as soon as
reasonably possible and as permitted by law.
Doctors and their employees should be particularly aware of their obligations of
patient confidentiality, both in communicating with DoctorSpring and in consulting
users via the site. DoctorSpring does not have, and will not accept, any obligations
of confidentiality with respect to any communications other than those expressly
14. Public Information
Any information that you may reveal in a review posting or other online discussion
or free forum is intentionally open to the public and is not in any way private.
You should think carefully before disclosing any personally identifiable information
in any public forum. What you have written may be seen and/or collected by third
parties and may be used by others in ways we are unable to control or predict.
Protecting your privacy online is an evolving area, and DoctorSpring is constantly
evolving to meet these demands. We therefore reserve the right to modify this Privacy
the changes are significant, we will provide a more prominent notice (including,
contact us at email@example.com.
use this site.
Last Updated on July 24th, 2017