We hope you love using DoctorSpring. We really do. Want to read the fine print?
Pull up a chair and enjoy.
DoctorSpring is an online health platform that provides a variety of online and
online-linked health products and services to patients for health related information
and resources. DoctorSpring’s certified doctors can resolve many of your medical
issues, on-demand, via text based and phone or video (not applicable in all cases)
consultations from wherever you happen to be.
The following terms and conditions constitute an agreement between you and Doctor
Spring Pvt. Ltd. (“DoctorSpring,” “we,” or “us”), the operator of DoctorSpring.com
(the “Site”). BY USING THE SITE, AND/OR BY REGISTERING WITH US, YOU SIGNIFY THAT
disclosed in our Privacy
Policy , which is incorporated herein by reference, and that you are agree
to comply with applicable laws, governed and interpreted by the country. Please
note that we offer the Site "AS IS" and without warranties. If you are registering
an account or using the Site on behalf of an individual or entity other than yourself,
you represent that you are authorized by such individual or entity to accept these
Whenever we use the words "your physician" or "your doctor" or "healthcare provider"
personal doctor with whom you have of an actual, mutually acknowledged, doctor-patient
relationship (or the same kind of formal, real-world relationship between you and
your personal professional healthcare provider). DoctorSpring medical experts are
not "your" physician or healthcare provider.
DoctorSpring, Doctors using DoctorSpring to provide online consultations (collectively
“Medical Experts”), Affiliates and Third-party providers (collectively “Affiliates”)
would serve you to the best our ability under the following terms and conditions:
1. Using the DoctorSpring website
NO DOCTOR-PATIENT RELATIONSHIP. DoctorSpring doesn’t replace your relationship with
physician or healthcare provider. The information interpreted (not limited to content
of the site and information derived from online consultations)
be relied upon as a substitute for sound professional medical advice, evaluation
or care from your physician or other qualified healthcare provider. This information
should be put to be use only after consulting your physician or other healthcare
You acknowledge that although some of the content, text, data, graphics, images,
information, suggestions, guidance, and other material (collectively, “Information”)
that is provided to you on the Site (including Information provided in direct response
to your questions or postings) may be provided by individuals in the medical profession,
the provision of such Information does not create a doctor/medical professional-patient
relationship, but is provided to inform you on various medical conditions, medical
diagnosis and treatment and it
constitute a direct medical diagnosis, treatment or prescription. Everything on
DoctorSpring should be used for information purposes only, DOCTORSPRING DOES NOT
PROVIDE MEDICAL DIAGNOSIS, TREATMENT, and OR PRESCRIPTION OF ANY KIND.
DoctorSpring is designed to support the health decisions and choices that you make.
These decisions and choices are yours, and we believe that you, in connection with
the advice you receive from your doctor or other professional healthcare provider,
are the best decision maker about your health. We cannot make decisions for you.
What we can do is help you find good health information and connect with doctors
for in-person information. On DoctorSpring you can ask and find informational questions
and related educational answers by Medical Experts. The site is not a place for
the practice of medicine, but Medical Experts on site can be a resource for reliable,
relevant general health information. We hope these services will be of value to
you. Please use them responsibly.
Even if your real life doctor is on DoctorSpring, personal medical advice, treatment
or diagnosis are not permitted through DoctorSpring, and by using DoctorSpring you
agree not to solicit these or use any information as if it were personal advice,
treatment, or diagnosis. This applies both to public interactions on DoctorSpring
as well as to Paid consultations. Whenever you want personal medical advice, treatment,
or diagnosis, you should contact your physician or professional healthcare provider
and see them in person. We do allow you to connect privately with physicians for
consultations and second opinions – but consultations are not for physical examination,
diagnosis, prescription or treatment.
All users must be eighteen years or older. In the case of minor Consumers (under
eighteen (18) years), a parent or guardian must accept this Agreement and guide
all consultations under the services offered.
Your right to use the Services is not transferable.
THE SERVICES ARE NOT FOR USE IN MEDICAL EMERGENCIES OR FOR CRITICAL HEALTH SITUATIONS
REQUIRING PROMPT MEDICAL ATTENTION. The service is not intended to be real-time
and may not be the best solution when a face-to-face consult is a must.
The User takes full responsibility for ensuring that the information submitted is
accurate. DoctorSpring shall make no effort to validate any information provided
by the Consumer for use in Services with respect to content, correctness or usability.
We with an intention to provide the best service possible could ask you to share
more information as and when needed.
Use of DoctorSpring Services requires basic familiarity with the Internet, related
payment services and general security practices. The Consumer is expected to possess
the necessary internet-usage skills and knowledge to avail DoctorSpring Services.
2. Independence of Medical Experts
The opinions, statements, answers (collectively “consultation”) provided by the
Medical Experts via Doctorspring.com are solely the individual and independent opinions
and statements of such individuals and do not reflect the opinions of DoctorSpring,
its affiliates or any other organizations or institutions to which such Medical
Expert or such specialist or professional is affiliated or provides services. DoctorSpring
does not recommend or endorse any specific tests, physicians, products, procedures,
opinions, or other information that may be mentioned on DoctorSpring or by a licensee
The inclusion of professionals and specialists on DoctorSpring or in any professional
directory on DoctorSpring does not imply recommendation or endorsement of such professional
nor is such information intended as a tool for verifying the credentials, qualifications,
or abilities of any professional contained therein. Such information is provided
on an "as-is" basis and DoctorSpring disclaims all warranties, either express or
implied, including but not limited to the implied warranties of merchantability
and fitness for particular purpose.
3. Membership Terms
You represent and warrant that you are at least eighteen years of age and that you
possess the legal right and the ability to enter into agreements pertaining to Terms
of Use, to register on the DoctorSpring Services under your own name and to use
You are solely responsible for maintaining the confidentiality of your password
and for all activities carried out under your DoctorSpring account. You agree to
prohibit anyone else from using your password and immediately notify DoctorSpring
of any unauthorized use of your password or other security concerns.
No party has the power or authority as agent, employee or in any other capacity
to represent, act for, bind or otherwise create or assume any obligation on behalf
of the other party for any purpose whatsoever.
International members acknowledge and agree that DoctorSpring may collect and use
your Information and disclose it to other entities outside your resident jurisdiction.
In addition, such Information may be stored on servers located outside your resident
jurisdiction. By providing us with your Information, you acknowledge that you consent
to the transfer of such Information outside your resident jurisdiction as detailed
Content or Services.
Your affirmative act of using this Site and/or registering for the Site or the Services
enter into agreements with us electronically.
4. Scope of Services
DoctorSpring (the owners and the employee staff of the Site) and third-party professionals
who offer services through the Site accept no responsibility for any medical, legal
or financial events or outcomes related to services achieved through the use of
DoctorSpring does not guarantee that a web-based consultation, over-phone consultation
or video consultation is the appropriate course of treatment for your particular
health problem. You agree to contact your primary care physician immediately should
your condition change or your symptoms worsen. If you require urgent care, you agree
to contact your local emergency services immediately. The Services are offered on
an "as is" and “as available” basis and used by the Consumer solely at his or her
DoctorSpring makes no warranty that the Services will meet your requirements, or
that the Service(s) will be uninterrupted, timely, secure, or error free. This includes
loss of data or any service interruption caused by DoctorSpring employees. DoctorSpring
is not responsible for transmission errors, corruption of data.
DoctorSpring is for personal use. DoctorSpring is a service for individuals to use
to support their personal health decisions. You may use DoctorSpring for personal,
but not for commercial, purposes. Organizations, companies, and businesses may not
become registered members on the site or use the site through individual members.
As per the features of consultation, one will be provided with not more than 3 free
follow-up questions per consultations. The free follow-up would be made available
for a period not exceeding a week from the time of first response by Doctor. The
user is also provided with an option of 5 attachments each per question, unless
allowed in exception case by the Doctor.
DoctorSpring may not be used for illegal purposes. The Content and Services may
not be used for any illegal purpose. You may not access our networks, computers,
or the Content and Services in any manner that could damage, disable, overburden,
or impair them, or interfere with any other person's use and enjoyment. You may
not attempt to gain unauthorized access to any Content or Services, other accounts,
computer systems, or networks connected with DoctorSpring, the Content, or Services.
You may not use any automated means (such as a scraper) to access DoctorSpring,
the Content, or Services for any purpose. Such unauthorized access includes, but
is not limited to, using another person’s login credentials to access his or her
DoctorSpring account. Any attempt by any individual or entity to solicit login information
of any other user or Medical Expert or to access any such account is an express
privacy and security laws and laws prohibiting unfair or unethical business practices.
5. Patient’s Profile on DoctorSpring
Your DoctorSpring Patient Profile is created to store record of your consultations
and your personal health information online, including history, health conditions,
allergies and medications.
• Any information provided as part of a web, over-phone or a video consultation
becomes part of your DoctorSpring Record. You agree to provide accurate information
to help us serve you best to our knowledge, to periodically review such information
and to update such information as and when necessary.
• DoctorSpring reserves the right to maintain, delete or destroy all communications
and materials posted or uploaded to the DoctorSpring Service according to its internal
record retention and/or destruction policies.
• You might be contacted via email to review the information provided by you for
DoctorSpring Record or for Online Consultations. Please make sure you provide a
valid email-id and you update it as and when needed.
For additional information regarding use of information about you, please refer
6. Supplementary Communication
DoctorSpring may send you newsletters and other information regarding common medical
and health-related topics or preventive care messages containing specific medical
and health related information, links to other related websites and specific questions
related to your DoctorSpring Record. Additionally, DoctorSpring makes available
self-care informational services that provide general, medical and health information.
• These communications and resources are not comprehensive medical text and do not
include complete potential information pertaining to the subject matter. These are
solely meant for general, educational and informational purposes and should not
be relied upon as a substitute for patient-specific medical diagnosis and treatment
or construed, directly or indirectly as the practice of medicine or dispensing of
medical services by DoctorSpring.
• The information contained in these communications and resources is compiled from
a variety of sources and may or may not be authored by DoctorSpring. DoctorSpring
makes no warranty with respect to the content of these materials or the information
We are not responsible for anything outside of DoctorSpring. Now or in the future,
the Content and Services may link you to other web sites or information, software,
data, or other contents, on or off the Internet. These other sites or and contents
are not DoctorSpring, and the information there is outside of our control. We do
not control, endorse, or review the content of these sites, and we are not responsible
for such content.
7. About DoctorSpring Medical Experts
DoctorSpring’s Medical Experts include respected doctors throughout the world, including
from leading medical institutions. Only licensed doctors may apply to be and participate
as Medical Experts on DoctorSpring. Physicians whose licenses are or become suspended
or revoked, for any reason, are not permitted and agree not to participate in any
way, including but not limited to submitting Content to DoctorSpring as a Medical
8. Informed Consent for DoctorSpring Services
As with any medical procedure, there are potential risks associated with DoctorSpring
services. By using the DoctorSpring service, you agree to abide by the Terms and
not be limited to:
While DoctorSpring is an honest attempt to provide access to the best possible medical
information to the patient, the Medical Experts will not be examining you physically.
The Medical Expert may not have access to all or some of your medical history that
might be critical to consult you. The Medical Expert will not have the benefit of
information that would be obtained by examining you in person, observing your physical
condition and by going through your medical records. This means that the service
provided through DoctorSpring is different from the diagnostic and treatment services
typically decided by a physician. Therefore, the physician may not be aware of facts
or information that would affect his or her opinion of your diagnosis. To reduce
the risk of this limitation, DoctorSpring strongly encourages you to be in touch
with an on-ground physician and share the DoctorSpring opinion with him/her. By
deciding to engage this service, you acknowledge and agree that you are aware of
this limitation and agree to assume the entire risk of this limitation;
By requesting a medical opinion through DoctorSpring, you acknowledge and agree
• The advice/information/opinion on diagnosis you may receive could be limited and
• The medical opinion is not intended to replace a face-to-face visit with a physician
just yet and it replace an actual Doctor-patient relationship;
• In case of a second opinion where there is a difference of opinion among our Medical
Experts and your physician, you would bear the responsibility to decide the next
step. We hope to help you in making the right decision but at the end it is only
up to you to share our consultants’ opinion with your physician or to go for another
physical exam (if needed) or to reach-out to DoctorSpring Health Consultant for
offline consultation, or procedure, and/or treatment;
• The physician is reliant on information provided by you and hence any information
demonstrated to have been falsified will immediately render the opinion and all
details therein null and void;
In some cases, the consultant may determine that the transmitted information is
of inadequate quality and may ask for more information, without which he/she may
refuse to answer the query;
In rare cases, the consultant may feel that the query may not be answerable without
physically examining the patient and the consult may be refused forthwith;
In very rare instances, security protocols could fail, causing a breach of privacy
of personal medical information;
Delays in medical evaluation and answers could occur due to deficiencies or failures
9. Protection of Proprietary Information
You agree that the Services, which include all software and information, both electronic
and printed media, contain copyrighted material, trade secrets, patent related material
and other proprietary intellectual property and are the proprietary property of
DoctorSpring. They are protected by copyright, trade secret, patent laws and other
proprietary rights and laws, and they may only be used or accessed as specifically
provided for, in this Agreement.
You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute,
transfer, transmit, display, reverse-engineer, reverse-assemble, or otherwise attempt
to discover any programming code or any source code used in or with the Services.
You will not otherwise attempt to transfer any right in the Services (which includes
its software, design and content), create derivative works based on it or in any
manner commercially exploit the Services in whole or in part. You agree that violations
by you, any other person or entity, of these copyrights, trade secrets, patents,
other intellectual property protections or the terms of this Agreement will be lead
to prosecution under the Indian Laws and Bylaws. The final choice of whether the
Consumer is in violation of any of these policies is at the sole discretion of DoctorSpring.
Only for the duration of being logged into the Consumers’ valid DoctorSpring account,
the consumer is hereby granted a revocable, non-exclusive, non-transferable licence
to use the services for personal, non-commercial purposes; subject to terms and
qualifications of Agreements of DoctorSpring.
With the exception of your medical records, DoctorSpring retains all rights, titles
and interests pertaining to DoctorSpring , the DoctorSpring Services and any content,
products, documentation, software or other materials on the DoctorSpring web site
along with any patent, copyright, trade secret, trademark, service mark or other
intellectual property or proprietary right in any of the foregoing.
DoctorSpring welcomes comments, suggestions and submissions by its Consumers including
but not limited to messages, notes, feedback, artwork, communications, computer
code or creative materials provided to DoctorSpring The act of commenting, suggesting
or submitting shall act as a full assignment of all rights whatsoever (copyright,
patentability, and intellectual property) to DoctorSpring. DoctorSpring shall have
the right to use the same as its own for all legal purposes including but not limited
to reproduction, disclosure, publishing, distribution and the like without any compensation
to the Consumer.
NOTE: This section
include any personal information submitted by the Consumer that would be included
as part of the Health Information Portability and Accountability Act (HIPAA) of
1996, enacted by the U.S. Congress.
Except as expressly provided herein, no other right or license with respect to any
copyrights, patent rights, trademark rights or other proprietary rights are granted
under this agreement. All rights not expressly granted hereunder by DoctorSpring
are expressly reserved to DoctorSpring and its licensors and information and content
Contact us if you believe information on our website infringes your copyright. If
you believe any materials accessible on or from DoctorSpring infringe your copyright,
you may request removal of those materials.
10. Etiquette and Privacy
The resources of DoctorSpring should not be used to impersonate another person or
misrepresent authorization to act on behalf of others or DoctorSpring. All messages
transmitted via DoctorSpring should correctly identify the sender. The Consumer
should never alter the attribution of origin in electronic mail messages or while
posting any information.
DoctorSpring has zero-tolerance for unsolicited bulk email, unsolicited posting
to newsgroups, marketing gimmicks/spam/scams in community resources, or other illegal
activities. The Consumer shall not infringe upon the rights of others, spam, propagate
computer worms or viruses, use a false identity, attempt to gain unauthorized entry
to any site or network, infringe copyrights, trademarks, or other intellectual property
rights. The Consumer further agrees to comply with Indian export laws concerning
the transmission of technical data and other regulated materials via the World Wide
The Consumer agrees to indemnify and hold DoctorSpring harmless for any and all
acts found or suspected to be in violation hereof. The Consumer’s account will be
terminated for any of the above infractions.
The Consumer shall not attempt to undermine the security or integrity of computing
systems or networks of DoctorSpring, its partners, or those accessed through or
with their product, and must not attempt to gain unauthorized access.
DoctorSpring reserves the right to terminate any account which doesn’t follow our
Terms and Conditions. Sections 1, 2, 4, 6 through 12 and 14 through 22 shall survive
11. Electronic Payment
You agree, understand and confirm that the credit card details provided by you for
availing services of DoctorSpring will be correct and accurate. You confirm that
you shall not use credit cards that are not lawfully owned by you.
Other than to carry out the payment transaction, your payment information will not
be utilized and shared by www.DoctorSpring.com with any of the third parties unless
required by law, regulation or court order. The said information will not be kept
longer than necessary for providing the services.
DoctorSpring cannot assist with a stop payment request for any payment scheduled
using a Payment Account credit/debit card. In any such case, you must immediately
and directly contact your credit/debit card company/bank.
12. Payment & Refund Policy
All fees for consultations are to be paid upfront before availing consultations on the website. After submitting a consult, the Doctors on the panel become committed to devoting their time and offering the consult. At this stage of operations, once a request for consult is submitted, no calls for refund owing to cancellations will be considered. We would try to help in this matter on a case by case basis and would attempt to offer a part-refund.
All one-time consults (not subscriptions) are offered with 100% Satisfaction Guarantee. In the least likely case if you are not satisfied with the first reply from our Doctors, please email us your feedback and the reason to claim the refund. Please don’t ask any further follow-up questions to the Doctor is you are seeking a refund. Our consumer service will contact you within 1 business day and upon evaluation we will return your money within 7 business days.
The refund policy is ONLY for genuine cases where the Doctor has given a misdiagnosis, didn't consult with the utmost focus, missed details, etc. The grounds for dissatisfaction don't include if the Doctor has suggested an investigation, has suggested steps which can't be performed online or has recommended to visit an ER / Consult a local physician. In such cases, the consult is open, and one can follow-up post investigation. We also provide a further grace period to get the investigations done.
In the event your request for consultation or other service is accepted but post-payment
due to unexpected and extenuating circumstances, your request is either rejected
or not acted upon or delivered as per the pre-defined terms of the said service;
You will be given an option of opting for another request for consultation OR will
be offered a complete refund, if you so desire. The refund will be credited to your
account within 14 working days.
In case your credit card/debit card/payment account has been accidentally over-charged,
please notify DoctorSpring of the same at the earliest. DoctorSpring will refund
the outstanding amount to your Payment Account within 14 working days. In the reverse
scenario, if the transaction amount during payment of the fee happens to be less
than the actual fee amount, DoctorSpring will debit the outstanding amount from
your Payment Account and notify you of the same.
It is mandatory for the patients to maintain unique Transaction ID numbers, which
would be provided at the time of placing a request. This number would be required
to address any problems, if any.
In the majority of cases, there is NO other situation under which DoctorSpring will
provide a refund, except for the condition expressly mentioned above under Refund
Policy. In exceptional circumstances, the DoctorSpring team will work with you to
reach a mutually acceptable solution. DoctorSpring intends to be objective, fair
and reasonable in resolving such situations in order to maintain a positive and
harmonious relationship with consumers. The maximum refund amount is subject to
the amount paid by the user for DoctorSpring’s service in contention.
13. Suspension due to non-compliance with Agreement
DoctorSpring will make all possible efforts to provide you the best services for
your payment. However, DoctorSpring shall not incur any liability and shall declare
any service guarantee void in event of one or more of the following circumstances:
• If you have not provided accurate patient details including contact information
(patient’s email and/or phone number), username and Payment account information.
• If the transaction for payment doesn’t go through with your bank due to (including
but not limited) insufficient funds, fraudulent access, failure of processing the
request by our Affiliate merchants or your bank.
• If circumstances beyond the control of DoctorSpring (such as, but not limited
to, fire, flood, or interference from external forces) prevent proper execution
of the transaction.
• If you don’t respond to requests of more information (if needed) by the specialists
or doctors to make a consultation. We would intimate you the needful via email and/or
phone and/or as a message in your DoctorSpring account.
• If the user is in breach of any of the Terms and Conditions of this Agreement
and/or the Terms and Conditions of the usage of DoctorSpring.
You acknowledge that your use of the DoctorSpring Services is solely at your own
risk, and that you assume full responsibility for all risks associated therewith.
To the extent that any of the Content included on DoctorSpring is provided by third
party content providers or other users, we have no editorial control or responsibility
of such content appearing on DoctorSpring. All information, products or services
contained on or provided through this website are provided "as is", without any
warranty of any kind, express or implied, to the fullest extent permissible under
applicable law. DoctorSpring and its Affiliates hereby disclaim all representations
and warranties, express or implied, statutory or otherwise, including but not limited
to warranties of merchantability, appropriateness, title, non-infringement and freedom
from virus strains.
Without limiting the foregoing, DoctorSpring and its affiliates make no warranty
as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness
or suitability of the DoctorSpring products and services provided hereunder. DoctorSpring
makes no representations or warranties about the satisfaction of government regulations.
DoctorSpring will take all necessary precautions to protect itself against failure
of our hardware and our software. The Consumer acknowledges and agrees that temporary
interruptions in service may occur, and that DoctorSpring shall have no liability
for any claim, cost, charge, loss or expense arising from or relating to use of
the Services. DoctorSpring makes no warranty that the Services will meet your requirements,
or that the Service(s) will be uninterrupted, timely, secure, or error free. The
Consumer acknowledges and agrees that in the event of failure, restoration of service
may take several days.
The Consumer shall defend, indemnify, save and hold DoctorSpring , its affiliates
harmless from all demands, liabilities, claims and expenses, including attorney's
fees, fees of third parties relating to or arising under this Agreement, the Services
provided hereunder or your use of the Services, including without limitation, infringement
by you or someone else using the service with your computer, of any intellectual
property or other proprietary right of any person or entity, or from the violation
of any of our operating rules or policy relating to the Service(s) provided.
When we are threatened with suit by a third party, we may seek written assurances
from you concerning your promise to indemnify us; your failure to provide those
assurances may be considered by us to be a breach of your agreement and may result
in deactivation of your service(s) with immediate effect.
Under no circumstances, including negligence, shall DoctorSpring including (it’s
Affiliates) or anyone else involved in creating, producing or distributing DoctorSpring
Services be liable for any direct, indirect, incidental, special or consequential
damages that result from the use of or inability to use DoctorSpring Services, or
that results from mistakes, omissions, interruptions, deletion of files, errors,
defects, delays in operation, or transmission or any failure of performance, whether
or not limited to acts of God, communication failure, theft, destruction or unauthorized
access to DoctorSpring records, programs or services. This paragraph shall apply
to all content and functionality of DoctorSpring Services.
Notwithstanding the above, the Consumer's exclusive remedies for all damages, losses
and causes of actions whether in contract, including negligence or otherwise, shall
not exceed the aggregate Dollar/INR amount which the Consumer paid directly to DoctorSpring
for the service in question. Such limitations shall apply to DoctorSpring total
liability, including without limitation any liability for damages caused or allegedly
caused by any failure of performance, error, omission, interruption, deletion, defect,
delay in operation of transmission, communications failure, theft of destruction
of or unauthorized access to, alteration of, or use of records, whether for breach
of contract, tortuous behaviour, negligence, or under any other cause of action.
In no event shall DoctorSpring nor any of its affiliates be liable for any direct
damages in excess of the purchase price for the product. In addition, to the maximum
extent permitted by law, in no event shall DoctorSpring nor any of its affiliates
be liable for any special, punitive, indirect, incidental or consequential damages,
including but not limited to personal injury, wrongful death, loss of use, loss
of profits, interruption of service or loss of data, whether in any action in warranty,
contract, tort (including, but not limited to negligence or fundamental breach),
or otherwise arising out of or in any way connected with the use of, or the inability
to use, this website or any service offered through this website or any material
or information contained in, accessed through, or products purchased on this website,
even if an authorized representative of DoctorSpring is advised of the likelihood
or possibility of the same. To the extent certain jurisdictions restrict any of
the above limitations of liability; such limitations shall not apply in such jurisdictions
to the extent of such restrictions.
16. Third Party Protection
The indemnification and disclaimers provisions set forth above are for the benefit
of DoctorSpring and its affiliates. Each of these individuals or entities shall
have the right to assert and enforce those provisions directly against you, the
Consumer on its own behalf.
This Agreement constitutes the entire understanding of the parties, and is agreed
to being entered into within the jurisdiction of Chennai and shall be governed by
and shall be construed in accordance with the laws of the Republic of India, without
giving effect to any choice of law rules or principles.
Any dispute with DoctorSpring shall exclusively be subject to the jurisdiction of
the appropriate Courts situated at Chennai, Tamilnadu, India. No party shall object
to removal or prosecution of any litigation to a state court within Chennai, Tamilnadu,
Any cause of action or claim you may have with respect to DoctorSpring must be commenced
within one (1) year after it arises, except to the extent such litigation is not
or his or her right to a jury trial with respect to any dispute or other controversy
arising from hereunder or your use of or access to the DoctorSpring Services or
Failure to exercise or delay in exercising any right hereunder, or failure to insist
not be considered waiver thereof, which can only be made by signed writing. No single
waiver shall be considered a continuing or permanent waiver.
18. Right to Operational Functionality
DoctorSpring reserves complete and sole discretion with respect to the operation
of our Services. We may, among other things withdraw, suspend or discontinue any
functionality or feature of our Services.
19. Right to Modify Terms of Service
You agree and confirm that the Terms of Service may be amended from time to time
without notice and take responsibility to update yourself periodically with the
latest version available on DoctorSpring website. Any such revision or change will
be binding and effective immediately on release of the revised Agreement or change
to the Service(s) on our website. Unless we notify otherwise, these terms incorporate
and supersede any other terms associated with the Services.
DoctorSpring has the right to discontinue service, or deny access to anyone who
violates our policies or the terms and conditions stated herein, without prior notice
DoctorSpring may freely transfer, assign or delegate all or any part of this Terms
and inure to the benefit of the heirs, successors and permitted assignees of the
DoctorSpring may provide notice to you- the Consumer, by e-mail to the e-mail address
provided by you during registration, by a general notice on the DoctorSpring Website.
You may give notice to DoctorSpring at any time via electronic mail to support@DoctorSpring.com.
We may assign this contract at any time to any parent, subsidiary, or any affiliated
company, or as part of the sale to, merger with, or other transfer of our company
to another entity. We will post a notice on the Site regarding any change of ownership
so that you have the opportunity to discontinue your use of the Site or cancel your
registration if you do not wish to continue to use the Site and the Services under
to anyone else and any attempt to do so in violation of this section shall be null
22. Entire Agreement
a part hereof and incorporated herein by reference represent the complete agreement
between you and DoctorSpring concerning the subject matter hereof, and it replaces
all prior oral or written communications (if any) concerning such subject matter.
in the event you (or any authorized person using your account) fail to comply with
service promulgated by DoctorSpring from time to time. We may also cancel or suspend
your registration for any other reason, including inactivity for an extended period,
but will attempt to notify you in advance of such cancellation or suspension. Upon
any termination, you will destroy all copies of DoctorSpring materials in your possession
and cease any access to or use of the Doctor Spring Services. Upon this suspension
or termination we may delete information, files, and other previously available
content to you including but not limited to information provided by you. DoctorSpring
shall not be liable to you or any third party for any termination of your access
to the Site and/or the Services.
Sections 1, 2, 4, 6 through 12 and 14 through 22 shall survive any termination or
hereof is determined to be invalid or unenforceable, such invalidity or unenforceability
shall not affect the validity or enforceability of the remaining provisions, but
such a provision shall be reformed, if reasonably possible, only to the extent necessary
to make it enforceable.
The failure of DoctorSpring to exercise or enforce any right or provision of these
of either party to exercise in any respect any right provided for herein shall not
be deemed a waiver of any further rights hereunder.
Your affirmative act of using this Site and/or registering for the Site or the Services
to be a part hereof and incorporated herein by reference and your consent to enter
into agreements with us electronically.
I, the User or Patient or Consumer
• Understand the risks and benefits of the online consultation
• Acknowledge and agree to assume the risk of the above mentioned limitations pursuant
to the use of DoctorSpring. I further understand and agree that no warranty or guarantee
has been made to me concerning any consultation on particular diagnosis, result,
treatment or cure of my condition.
• I understand that the laws that protect privacy and the confidentiality of medical
information also apply to DoctorSpring, and that my information will be only used
• I understand that the consultation through DoctorSpring may involve electronic
communication of my personal medical information to other medical practitioners
who may be located in other areas, including out of state.
• I further understand that I am informed of presence of Third Party i.e. the consulting
Physicians in the consultation and thus have the right to request the following:
(1) omit specific details of my medical history/physical examination that are personally
sensitive to me; and/or
(2) terminate the consultation at any time.
Last Updated on March 20th, 2015
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